Shipping Policy

At The Startup Kids, we work hard to ensure your order arrives safely and as quickly as possible.

Processing Time

• Orders are typically processed within 1–2 business days after payment is received.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• We offer Australia-wide shipping.
• Estimated delivery time is 5–7 business days from the date your order is dispatched.
• Delivery times may vary slightly depending on your location and courier services.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.

Delivery Delays

While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, including:

• Peak shopping periods
• Extreme weather conditions
• Courier network delays
• Remote delivery locations

We appreciate your patience and understanding if this happens.

Incorrect Shipping Information

Please ensure your shipping address is accurate when placing your order. The Startup Kids is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team. We're always happy to help.